Shipping, exchanges and returns
Shipments
Both national and international shipments are free and have a delivery time of 3 to 7 business days for national shipments and 6 to 8 business days for international shipments, counting from the date the order leaves our facilities; However, for a small price there is the possibility of choosing our express delivery, with a delivery time of 1 to 2 working days for national shipments and 2 to 3 working days for international shipments, counting from the date the order leaves our facilities.
If there is no one at the address when the courier is to make the delivery, they will try to deliver it one more time in the following business days. In the case of absence in the delivery address, the package will be returned to the sender and the forwarding will be at the expense of the recipient.
Leave your contact telephone number, to be able to contact you in case it is necessary to guarantee delivery. It is important.
Exchanges and returns
If for any particular reason you are not satisfied with your order or need a size change, you can always return it within 14 days of delivery of the order. This does not apply to made-to-order hand painted products because Vanguerati does not offer refunds or exchanges for these products, so all sales are final. Only in the event that the product received is incorrect or damaged; we can discuss a return, exchange or refund.
To exchange or return an item, you must send it to us at: Calle San Cristobal Nº16, 46180, Valencia (Spain).
The customer will be responsible for the shipping cost for the exchange and / or return.
Returns must be sent in the same state in which they are received. Inside the original packaging. If garments or accessories are received in poor condition, no refund will be made. We will be very strict with the state of the garments or accessories (stains, aromas, etc.).
Once the quality control has been passed, we will refund the amount of the returned garment or garments. In this way, in the case of changes, you can order the correct size.
We will not accept any returns or exchanges on personalized items, promotional items or items purchased on sale.
Please note that VANGUERATI reserves the right to reject all returns that do not meet these conditions.
If you receive an erroneous order or a defective product, we ask that you contact us immediately, within 24 hours of receipt of the shipment, at the following email address, indicating the error or defect and attaching a video of it, along with your personal data: help@vanguerati.com.
Tariffs and customs duties
Buyers will pay any applicable customs duties and duties. At Vanguerati we are not responsible in case of delays due to customs procedures.
Address
C/ San Cristóbal, nº16, 46180, Benaguasil, Valencia (Spain).