Shipping, Exchanges & Returns Policy

Last updated: October 23, 2026

At Vanguerati, we craft luxury jewelry, fashion, and activewear with meticulous care. This policy outlines how we handle order processing, international shipping, customs duties, and our policy regarding exchanges and returns.

1. Order Processing

• Except as otherwise stated on specific product pages, orders are processed within 1 business day (excluding weekends and official holidays).

• Orders placed after 12:00 PM (CET) or during weekends/holidays will begin processing the next business day.

• Once your order leaves our facilities in Valencia (Spain), you will receive an email notification containing your shipping confirmation and tracking information.

2. Shipping Destinations, Rates & Delivery Times

We offer Free Standard International Shipping on all orders of €100 or more. For orders under €100, applicable shipping rates will be calculated and clearly displayed at checkout.

Delivery times start from the moment the package leaves our premises:

• Europe: 3 – 5 business days.

• Rest of the World: 10 – 15 business days.

(Note: Delivery times are estimates for standard items. Unless a different lead time or preparation period is expressly indicated directly on a specific product page, standard delivery times apply).

We ship worldwide to all destinations, including Europe, the United Kingdom, North America, and all global international regions.

Delivery Conditions & Carrier Incidents

• Tracking & Delivery Attempts: Courier services will attempt delivery at the address provided. If no one is available, a second delivery attempt will be scheduled, or the parcel will be held at a local collection point / post office.

• Carrier Delays: Vanguerati is not responsible for transit delays caused by third-party transport agencies, weather events, or local postal hold-ups.

• Contact Phone Number: Please ensure a valid phone number is provided at checkout to enable the courier to coordinate successful delivery.

• Absence & Returned Packages: If a delivery fails due to recipient absence or incorrect address details, the parcel may be automatically returned to us. Any necessary re-shipping fees will be the sole responsibility of the customer.

3. Alternative Dispatch & Self-Collection

Should you wish to opt out of our standard shipping arrangements and assume responsibility for logistics, you may arrange your own preferred courier or organize an in-person collection from our premises.

This decision must be declared as a binding election via written email notification to v@vanguerati.com within twenty-four (24) hours of placing the order. By selecting this option, you agree to assume full responsibility for the security, transit, and insurance of the product from the moment it is handed over or collected from our facilities.

4. Customs Duties, Taxes & Import Charges

European Union & International Customs

• European Union: Orders delivered within the EU include applicable VAT where stated at checkout.

• United Kingdom, United States & Rest of the World: International shipments may be subject to local VAT, import duties, customs charges, or carrier handling fees upon entry into the destination country.

• Unless expressly stated at checkout that duties and taxes are prepaid, any applicable import fees are determined by local customs authorities and are the sole responsibility of the buyer. Vanguerati is not liable for delays caused by customs clearance procedures.

5. Exchanges & Returns Policy

We take immense pride in the quality and craftsmanship of our pieces. If you are not completely satisfied with your standard purchase, you may request a return within 14 calendar days of order delivery.

⚠️ Non-Returnable & Final Sale Items

Due to their bespoke nature and craftsmanship, we strictly do not accept returns, refunds, or size exchanges on:

1. Hand-painted products

2. Personalized or custom-made items (Made-to-Order)

3. Promotional items or products purchased on sale / at a discount

For these items, all sales are final. The only exception applies if the item received is defective, damaged in transit, or incorrect.

6. Return Conditions & Quality Control

To be eligible for a refund or exchange on standard items:

• Products must be returned in their exact original condition, unworn, unwashed, undamaged, and free of stains or odors.

• Items must include all original luxury packaging, tags, and documentation.

• Strict Quality Inspection: All returned items undergo a strict quality control inspection upon arrival. Vanguerati reserves the right to reject any return that fails to meet these strict condition standards.

Return Shipping Address & Costs

The customer assumes full responsibility for shipping costs and tracking when returning or exchanging an item. Returns must be shipped to:

Vanguerati Logistics

Calle San Cristóbal, Nº 16

46180 Benaguasil, Valencia

Spain

Once your return passes quality inspection, we will process the refund to your original payment method. If you need a different size for an eligible standard item, you may place a new order once the refund is processed.

7. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, you must notify us within 24 hours of receipt.

Please email us immediately at v@vanguerati.com or help@vanguerati.com with:

1. Your Order Number.

2. A detailed description of the error or defect.

3. A clear video/photo demonstrating the issue.

Upon review, we will coordinate a replacement, repair, or full refund as applicable.

8. Contact Information

If you have any questions regarding shipping, tracking, or returns, please contact our team:

• Email: v@vanguerati.com / help@vanguerati.com

• Address: C/ San Cristóbal, nº16, 46180, Benaguasil, Valencia, Spain